Legal Document SRINATH AI

Refund Policy

Effective Date: 30/12/2025

At SRINATH AI, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be granted for our subscription-based AI SaaS services. Please read this policy carefully before purchasing any of our plans.

Billing Terms

Subscription Fees

  • Our platform operates on a subscription-based pricing model.
  • All subscription fees are billed in advance based on your selected plan (monthly or yearly).
  • Once your subscription has been activated, all payments are generally non-refundable.
  • By subscribing to our services, you acknowledge and agree to this refund policy.

Evaluation Access

Free Trial

  • To help you evaluate our platform before making a purchase:
  • We offer a free trial or live demo (where available).
  • We encourage all customers to explore the platform thoroughly before subscribing.
  • Once a paid subscription begins, standard refund rules will apply.

Account Control

Cancellation Policy

  • You may cancel your subscription at any time through your account settings.
  • Upon cancellation:
  • Your subscription will remain active until the end of your current billing cycle.
  • No additional charges will be made unless you choose to renew.
  • Cancellation does not automatically qualify for a refund of previously paid subscription fees.

Exceptional Cases

Refund Exceptions

  • Refund requests may be considered only under exceptional circumstances, including:
  • You were charged incorrectly due to a verified technical or billing error.
  • The purchased service could not be delivered due to an issue caused by SRINATH AI.
  • Duplicate payments were processed for the same subscription.
  • All refund requests are reviewed individually, and approval is at the sole discretion of SRINATH AI.

Support Contact

Contact for Refund Requests

If you believe you qualify for a refund or have questions regarding this Refund Policy, please contact our support team.

Contact Information

Email

support@srinathai.com

(Replace with your official support email if different.)

Policy Notice

“By purchasing and using SRINATH AI services, you acknowledge that you have read, understood, and agreed to this Refund Policy.”